We do ship exclusively to the United Kingdom.

We do not charge shipping costs. Shipping is therefore always FREE to the United Kingdom.

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 12 business days (Monday to Friday).
• Estimated delivery time: 7 to 16 business days.
  

For more details please read our Shipping Policy here.

Yes, we always offer free shipping – no minimum order value required.

Orders are processed within 1–4 business days (Monday to Friday). If you place your order after 5:00 PM GMT, it will begin processing the next business day. Once your order has been processed, it will be shipped with one of our trusted carriers.

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@dviina.com and we’ll be happy to assist you.

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay and SHOP pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout. You can read our Payment Policy here.

For more insight, you may also want to read DVIINA's Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

You can reach our customer support team by visiting the Contact page  or sending an email to our support team at support@dviina.com

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and shop faster next time.

Yes. We use secure systems to protect your data and never share your information without your consent.

We aim to respond to all inquiries within one business day.